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Learning Design & Technology

Tricia Boland

Learning Design  Technology Strategy
for Data-Informed, AI-Enabled Education Workforce Development

I partner with colleges, universities, government, and mission-driven organizations to design and scale digital initiatives that improve student success and workforce readiness.

  • 20+ years managing complex, cross-functional learning and
    technology programs
  • Doctoral research translating AI-enabled adaptive learning into
    practice
  • Experience spanning higher education, government, and edtech

 

Enterprise Workforce Training at Scale

Faster adoption of new tools and workflows across the organization.

Managed rollout of accessible digital training for a distributed workforce.

Led instructional design team

Supported 15,000+ users

Scenario-based, Section 508–compliant learning

Data-informed content improvements

Expertise

 

  • Enterprise Workforce Training
  • Scalable Digital learning
  • AI Benchmark for Career Reskilling

Scalable Digital Learning for Student Success

Scalable delivery model aligned to program outcomes and student success.

Led cross-functional transformation of online courses across multiple degree levels.

Portfolio of 12 course redesigns

Directed 10-person digital learning team

Implemented CMS workflows & QA standards

Partnered with faculty and program directors on accelerated programs

AI Benchmark Datasets for Career Reskilling

Improved the accuracy, personalization, and equity of AI-enabled career guidance at scale.

Developed benchmark datasets to strengthen AI-driven career guidance for technical reskilling pathways.

Evaluated benchmark career guidance datasets using a structured rubric to assess accuracy, clarity, and relevance

Applied mixed-methods research and pattern analysis to refine data quality

Contributed domain expertise on computer science career pathways and credentials

Prepared high-quality data for cross-platform AI deployment

Professional Experience

Senior Learning Designer

University of Maryland Global Campus

Scalable Digital Learning Transformation for Student Success

Led cross-functional initiatives to scale high-quality online learning aligned with institutional student success goals.

  • Managed a portfolio of 12 course transformations across undergraduate, graduate, and doctoral programs
  • Directed a 10-person digital learning operations team supporting program directors and faculty
  • Designed and implemented new workflows, permissions, and quality assurance for the course content management system
  • Partnered with academic leadership to launch accelerated graduate programs using Rapid Prototype Development

Impact: Established scalable course delivery processes, strengthened faculty capacity, and improved alignment between learning design, program outcomes, and student success metrics.

Project Manager

Federal Contractor (USPTO Program)

Enterprise Workforce Software Training for a Distributed Federal Environment

Managed the design and rollout of a large-scale digital training program supporting a technology transition for a distributed workforce.

  • Led a team of instructional designers developing accessible, scenario-based online training
  • Supported adoption of new operating systems, productivity tools, and collaboration technologies for more than 15,000 staff and contractors
  • Used stakeholder feedback and performance data to continuously refine content and delivery

Impact: Accelerated workforce adoption of new tools and workflows while ensuring accessible, scalable training aligned with federal performance and compliance requirements.

AI Evaluation Specialist

Nonprofit Partner

Benchmark Datasets for AI Career Guidance in Computer Science Reskilling

Contributed to the development of three benchmark datasets built from a large-scale career-advice platform with more than 60,000 crowdsourced questions and 3.5 million learners. The initiative focused on improving AI-driven career navigation and reskilling pathways in technical fields.

  • Reviewed and scored question/answer data using structured quality criteria to strengthen accuracy, clarity, and relevance
  • Applied mixed-methods research and qualitative analysis to identify patterns and support dataset refinement
  • Provided domain expertise on career pathways, credential requirements, and common reskilling routes in computer science occupations
  • Supported the deployment of high-quality data for more personalized and equitable AI guidance

Impact: Enabled more reliable benchmark datasets for evaluating AI models and improving the accuracy, personalization, and equity of career guidance at scale.

Let’s Connect

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