Learning Design & Technology
Tricia Boland
Learning Design Technology Strategy
for Data-Informed, AI-Enabled Education Workforce Development
I partner with colleges, universities, government, and mission-driven organizations to design and scale digital initiatives that improve student success and workforce readiness.
- 20+ years managing complex, cross-functional learning and
technology programs - Doctoral research translating AI-enabled adaptive learning into
practice - Experience spanning higher education, government, and edtech
Enterprise Workforce Training at Scale
Faster adoption of new tools and workflows across the organization.
Managed rollout of accessible digital training for a distributed workforce.
Led instructional design team
Supported 15,000+ users
Scenario-based, Section 508–compliant learning
Data-informed content improvements
Expertise
- Enterprise Workforce Training
- Scalable Digital learning
- AI Benchmark for Career Reskilling
Scalable Digital Learning for Student Success
Scalable delivery model aligned to program outcomes and student success.
Led cross-functional transformation of online courses across multiple degree levels.
Portfolio of 12 course redesigns
Directed 10-person digital learning team
Implemented CMS workflows & QA standards
Partnered with faculty and program directors on accelerated programs
AI Benchmark Datasets for Career Reskilling
Improved the accuracy, personalization, and equity of AI-enabled career guidance at scale.
Developed benchmark datasets to strengthen AI-driven career guidance for technical reskilling pathways.
Evaluated benchmark career guidance datasets using a structured rubric to assess accuracy, clarity, and relevance
Applied mixed-methods research and pattern analysis to refine data quality
Contributed domain expertise on computer science career pathways and credentials
Prepared high-quality data for cross-platform AI deployment
Professional Experience
Senior Learning Designer
University of Maryland Global Campus
Scalable Digital Learning Transformation for Student Success
Led cross-functional initiatives to scale high-quality online learning aligned with institutional student success goals.
- Managed a portfolio of 12 course transformations across undergraduate, graduate, and doctoral programs
- Directed a 10-person digital learning operations team supporting program directors and faculty
- Designed and implemented new workflows, permissions, and quality assurance for the course content management system
- Partnered with academic leadership to launch accelerated graduate programs using Rapid Prototype Development
Impact: Established scalable course delivery processes, strengthened faculty capacity, and improved alignment between learning design, program outcomes, and student success metrics.
Project Manager
Federal Contractor (USPTO Program)
Enterprise Workforce Software Training for a Distributed Federal Environment
Managed the design and rollout of a large-scale digital training program supporting a technology transition for a distributed workforce.
- Led a team of instructional designers developing accessible, scenario-based online training
- Supported adoption of new operating systems, productivity tools, and collaboration technologies for more than 15,000 staff and contractors
- Used stakeholder feedback and performance data to continuously refine content and delivery
Impact: Accelerated workforce adoption of new tools and workflows while ensuring accessible, scalable training aligned with federal performance and compliance requirements.
AI Evaluation Specialist
Nonprofit Partner
Benchmark Datasets for AI Career Guidance in Computer Science Reskilling
Contributed to the development of three benchmark datasets built from a large-scale career-advice platform with more than 60,000 crowdsourced questions and 3.5 million learners. The initiative focused on improving AI-driven career navigation and reskilling pathways in technical fields.
- Reviewed and scored question/answer data using structured quality criteria to strengthen accuracy, clarity, and relevance
- Applied mixed-methods research and qualitative analysis to identify patterns and support dataset refinement
- Provided domain expertise on career pathways, credential requirements, and common reskilling routes in computer science occupations
- Supported the deployment of high-quality data for more personalized and equitable AI guidance
Impact: Enabled more reliable benchmark datasets for evaluating AI models and improving the accuracy, personalization, and equity of career guidance at scale.
Let’s Connect
Have an interesting project to discuss or thinking about a potential collaboration?
Connect with me on LinkedIn or send a message through the form.